The First Steps in Optimizing Your Ecommerce Customer Experience
If the customer service you provide represents your brand, how do you optimize your ecommerce customer experience?
Outsourcing Call & Chat Answering to Offshore Contact Center
As technology becomes more accessible, digital consumers become discerning.
Outsourcing Customer Service for an E-commerce Store
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.
UK Outsourcing: How Transportation & E-Commerce Businesses Outsource
According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.