E-commerce Contact Center Outsourcing Cost: Maximizing Cost Efficiency for Reduced Overhead
Outsourcing has been gaining popularity as a cost-effective solution for most businesses now, especially in the e-commerce industry.
How the eCommerce Industry has Grown through Outsourcing Support
Recent market trends in the contact center outsourcing market show that 95% of organizations value customer service as an essential part of brand loyalty, and 72% of customers find that live chat has been an effective way of communicating with a business.
Outsourcing Call & Chat Answering to Offshore Contact Center
As technology becomes more accessible, digital consumers become discerning.
Ecommerce Statistics You Need to Look Out for in 2023
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
E-commerce Outsourcing: How Online Stores Answer Calls & Chats
Hit target profits, succeed faster, and conquer your market through ecommerce outsourcing. As each company differs in needs, solutions can be tailored to help you find what’s best for your business.