eCommerce Customer Service: How Remote Call Centers Are Transforming Businesses
In the fast-paced world of eCommerce, providing exceptional customer service is paramount to success.
Outsourcing eCommerce Customer Service for Profitability
eCommerce businesses oftentimes rely on online sales to succeed, with many retail businesses running solely online with a few found in stores that carry their products.
The First Steps in Optimizing Your Ecommerce Customer Experience
If the customer service you provide represents your brand, how do you optimize your ecommerce customer experience?
Outsourcing Call & Chat Answering to Offshore Contact Center
As technology becomes more accessible, digital consumers become discerning.
Ecommerce Statistics You Need to Look Out for in 2023
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
Outsourcing Customer Service for an E-commerce Store
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.
UK Outsourcing: How Transportation & E-Commerce Businesses Outsource
According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.
How Ecommerce & Retail Businesses Prepare for the Holiday Surge
The holidays are fast approaching. This means that retail outlets and online stores are preparing for the surge in customer purchase, inquiries, complaints, and more.