customer service tailored to your business

At Pac Biz Outsourcing, we transform every step in the customer journey, from purchase to after-sales, into a success story through our exceptional e-commerce customer experience solutions.

Offshoring Customer Support with an American Owned Contact Center You Can Trust

Pac Biz Contact Center Outsourcing is led by Arizona native, Eric Mulvin while operating overseas in The Philippines.

Eric has partnered with companies in various industries in The United States, Canada, The United Kingdom, and more to provide premium quality customer support services. This includes phone, chat, email, social media and other customer points of contact.

Every company has different needs. Pac Biz helps in preparing you for offshore support, cloud-based phone systems, and out-of-office accessibility, among others. Our business partners offer solutions for phone and information sharing systems to help you find what’s best for your business.

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Ecommerce Customers Served
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Why Choose Pac Biz for
E-Commerce Outsourcing?

With years of expertise in e-commerce outsourcing, Pac Biz Outsourcing provides not just customer service, but a comprehensive operational support system. Our services include order management, logistics support, and after-sales services, designed to optimize your e-commerce operations for peak performance.

In the digital age, data security and compliance are paramount. Pac Biz Outsourcing adheres to strict security protocols and compliance standards to protect your data and that of your customers, giving you peace of mind.

As your business grows, so do your needs. Our e-commerce outsourcing services are scalable and flexible, allowing you to adjust the level of support as your business evolves. Whether it’s expanding customer service hours or managing increased order volumes, we’ve got you covered.

Our Comprehensive Services Include:

Order Management

Streamlined processing from purchase to delivery.

Product Support

Expert advice and information on your product range.

Customer Inquiries

Handling of general questions and concerns.

Technical Assistance

Support for any technical issues faced by customers.

Returns and Refunds Processing

Efficient handling of returns and refunds to maintain customer satisfaction.

Upselling and Cross-selling Opportunities

Identifying opportunities to enhance customer value and increase sales.

Partner with Us for Effortless
Customer Service Excellence

Choosing to outsource e-commerce customer service to Pac Biz Outsourcing connects you with a partner committed to excellence. We pride ourselves on being an extension of your brand, offering support that differentiates you in a competitive market.

Manage your expanding customer base

As technology becomes more accessible, digital consumers become discerning. The way you handle CX can greatly influence their decision-making. We help e-commerce businesses maintain the quality of their CX as they scale up in an increasingly globalized world.

Discover how round-the-clock customer support can skyrocket your growth.

Ready to take your online business to the next level? Drop us your details and let’s talk strategy.​